Parts & Service

You Can Depend On

PARTS CENTER 1.877.340.8141 parts@tghl.ca

SERVICE CENTER 1.877.340.8141 service@tghl.ca

INTRODUCING
OUR PARTNERS

Vacuum Trucks Sales, Service, and Rentals.

JD Brule Equipment is proud to be an Eastern Canada representative for Tornado Global Hydrovac trucks & parts.

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Custom Trucks Your Hydrovac Source

Custom Truck is the first, true single-source provider of specialized truck and heavy equipment solutions.

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Great People. Great Trucks. Great Service

Get New & Used Parts and Service.Proud to be delivering quality parts and expert service throughout the western Canadian region.

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Customization. Craftsmanship. Class.

Our Southern Alberta Peterbilt dealers are ready to serve you in Calgary, Red Deer, Lethbridge, and Medicine Hat.

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Find a Superior selection of Trucks, Trailers & Parts with Impecable Service.

Needing reliable heavy truck repair and sales? RJames Western Star, has a great selection of new and used trucks for you.

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Brands
you know

SERVICE
YOU DEPEND ON

Bring any make of Hydrovac truck, ours or theirs to our factory service center located in Red Deer Alberta, Canada.

With a combined Hydrovac mechanical experience of over 40 years, you can trust we will get you on the road. Our expert customer service and repair staff are motivated to get you back to work safely, quickly, and with confidence, no matter who made your truck. Our concern is for you, our customer, above all.

Questions?

Do you have maintenance, repair or warranty questions? You can reach us for help at 1-877-340-8141 option 1; we are available 24 hours a day, seven days a week. We are happy to assist you in getting a solution that best fits your concern.

I am, unfortunately, not in the vicinity of your factory repair center in Red Deer, can you still help me?

Yes, many of our customers are too far away to take advantage of our Red Deer facility. Call or e-mail us, and we can help you identify a local repair shop or recommend one of our partners.

I have a trusted mechanic, can you help them with questions?

Yes, your mechanic is welcome to call us and get support. We can be reached at 877-340-8141. We often help remote mechanics diagnose the best course of action in the repair or maintenance of Hydrovacs. .

I think I may have a warranty repair claim what do I do next?

Calling your selling dealer is the first step. For Canadian customers that purchased directly from us please call 1-877-340-8141 option 1 we are available 24 hours a day, seven days a week. Typically we diagnose issues over the phone and ask for pictures of the affected components. If the warranty is approved, we encourage you to bring your Hydrovac to our facili es or request you provide a quote from your mechanic. Please do not proceed with any unauthorized warranty repairs; we will not honour the cost of unauthorized repairs.

Warranty Repair Policy
We offer a Comprehensive 1 year limited warranty on workmanship and material defects, including the boom, tank, silencers, blower, water pump, boiler, inverter, hydraulic pumps, van body structure and welded components. The chassis warranty coverage is unique to the dealer that supplied the chassis.